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PURCHASE

There are no limits to the amount of items you can add to the cart.

Yes, it is possible. If you don’t want to put the Badge number, just put a space [space bar] on the Box on your order form.

PAYMENT

We are an international company, using an American payment processor called Stripe. That results in some banks charging additional fees, while other banks do not. Sadly, this is outside of our control.

Additionally, we have heard that those international payments are often routed through Canada and Singapore. Some banks will ask if this is intentional, which it is. The payment will remain secure as Stripe is PCI-compliant and handles the whole payment process for us.

MyHeroWearsblue.com is proud to be a reliable brand belongs to TM Commerce LLC. That is why your order will be charged by our parent company's financial account named TM Commerce LLC.

Unfortunately, we don't offer partial refund so, we can't add the discount on successful purchases as of the moment.

SHIPPING

We normally process orders within 2-7 business days and the estimated delivery time for your order is 1 – 3 weeks (in regular seasons) or more depends on holiday seasons.

We work with different manufacturers worldwide but, most of our products were printed and shipped from our main warehouse in Detroit, MI.

Normally, the tracking information will only update as soon as it reaches the next destination and is scanned by the system. Please allow 7-10 days for the carrier to scan your package into their system.

REFUND/ RETURN

At this time we do not offer Return in any case, we just offer replacement. If your item is deffective, you don't need to return the item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

- Significantly different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;

Kindly send us an email at info@myherowearsblue.com with email title: "Order Issue - [Your order number]"

Since our products are custom-made and we only produce a product once we receive an order, we don’t accept returns and exchange it for another product especially if it is due to the customer's mistake. It is very important to review your order carefully before check-out.

Please check our Return Policy here: https://myherowearsblue.com/pages/returns-and-refunds

Due to hygiene reasons and the fact that our products are customized,we do not exchange sizes unless the shirt you received has a major problem. Please carefully check our size chart before ordering.

CANCEL REQUEST

Due to our efforts that you receive your orders as quickly as possible, we can only edit or modify an order within 2 hours from purchase. After that time, your order is locked for processing and can no longer be cancelled.

Please be informed that:

- A management and transaction fee (20% of your total order value) will be applied for the cancellation.
- We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons

Kindly send us an email at info@myherowearsblue.com with email title: "Need to cancel my order - [Your order number]"

CUSTOMER'S MISTAKE IN ORDER

If you want to change the information on your order, kindly send us an email at info@myherowearsblue.com with email title: "Need to change my order - [Your order number]"

Please be reminded that we can only edit or make changes on your order within 2 hours from purchase. After that, your order is locked for processing and we can no longer make changes to it. It is very important that we double check all the information before check-out.

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

- The customer must cover the cost of ordering replacement items

So please be extremely careful when entering your shipping address.

DEFECTIVE

Please contact our Customer Support team by sending an email to info@myherowearsblue.com with email title: "Order Issue - [Your order number]" to start the complaint process. Please include the following information:

- Your order number
- Video or photo of the faulty product (If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments)
- Your complete delivery address